1. Overview
Dhoop Solar ("we", "us", or "our") operates the website dhoopsolar.in and provides rooftop solar consulting, on-site measurements, system engineering, and PM Surya Ghar Muft Bijli Yojana liaison services for residential property owners in Raipur, Chhattisgarh.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, utilize our sizing calculator, submit an inquiry, request a physical rooftop survey, or enter into a solar installation contract with us.
2. Information We Collect
We may collect information directly from you when you interact with our website or survey personnel:
- Contact Information: Full name, 10-digit mobile telephone number, email address, and preferred consultation times.
- Location Data: Locality or neighborhood in Raipur (e.g., Shankar Nagar, Tatibandh, Pachpedi Naka, Samta Colony) and street address for survey dispatch.
- Utility Consumption Data: Average monthly electricity bill amount, current sanctioned load (kW), and CSPDCL consumer service number (BP number) needed to determine maximum permitted solar inverter capacity.
- Site & Technical Data: Roof type (RCC slab, corrugated metal sheet, clay tile), usable roof area dimensions, shading photographs, and electrical service panel routing gathered during an on-site survey.
- Government Scheme Documentation: When you authorise us to assist with PM Surya Ghar subsidy application processing, copies of consumer identity and electricity connection documents required by the National Portal for Rooftop Solar and CSPDCL.
3. How We Use Your Information
Your information is used exclusively for legitimate business and operational purposes:
- To generate preliminary mathematical solar generation and payback estimates via our calculator.
- To contact you by telephone or WhatsApp to verify site details and schedule physical roof measurements.
- To prepare an itemised engineering proposal containing array layout, hardware models (Tier-1 PV modules, grid-tied inverters), mounting structure specifications, and total net costs.
- To coordinate feasibility verification, net-meter installation, and testing with the local distribution utility (CSPDCL).
- To assist with registering your installation on the PM Surya Ghar national portal for central subsidy release directly into your bank account.
4. Information Sharing and Disclosure
We restrict disclosure of your information to the minimum necessary:
- Statutory Authorities & Utilities: Consumer details and installation completion certificates are shared with the Chhattisgarh State Power Distribution Company Ltd. (CSPDCL) and the Ministry of New & Renewable Energy (MNRE) for net metering approval and subsidy disbursement.
- Direct Installation Engineers: Our certified structural and electrical installation crew who perform site surveys and hardware mounting at your property.
- Legal Requirements: We may disclose information if required to comply with applicable laws, governmental regulations, or court orders in Raipur, Chhattisgarh.
5. Cookies and Web Analytics
Our website utilizes essential local storage to remember calculator inputs and enquiry desk sessions. We also offer privacy-first analytics to measure page load performance, scroll engagement, and survey demand trends across Raipur.
You can accept or decline non-essential cookies at any time via our Cookie Consent banner. We strictly respect the browser "Do Not Track" header.
6. Data Security
We implement industry-standard technical and organizational measures, including TLS 1.3 encryption in transit, strict Content Security Policies (CSP), server firewalls, and restricted database access controls to safeguard your data against accidental loss, unauthorized access, or misuse.
7. Data Retention
Inquiry details are retained for the duration necessary to conclude your survey and proposal. For commissioned systems, warranty-related records and equipment serial numbers are maintained for the duration of the manufacturer warranties (5–25 years) to facilitate after-sales service and replacement claims. You may request deletion of pre-contract inquiry records at any time.
8. Grievance Officer and Raipur Contact
For privacy inquiries, data correction, or consent withdrawal, please contact our designated Grievance Officer:
Dhoop Solar — Privacy & Operations Desk
Plot 14, Commercial Complex, Ring Road No. 1, Pachpedi Naka,
Raipur, Chhattisgarh 492001
Telephone: +91 771 4000 118
Email: privacy@dhoopsolar.in / hello@dhoopsolar.in